Within the fortnight Fair Trading will launch a complaints register that will allow some of its 45,000-odd yearly complaints to become publicly available. The register will not reference complaints made to industry Ombudsmans and will not publish information until Fair Trading can determine that complaints are not vexatious.
For businesses the introduction of the register will mean their details will be published if there have been 10 or more complaints within a calendar month. In real terms Fair Trading expects this will only affect 35 businesses a month. Businesses will be notified as complaints are lodged meaning they will be able to address practices to ensure they are not listed.