Written by From March 2025, rental properties in NSW must meet stricter water efficiency standards if landlords want to charge tenants for water usage. These rules ensure that tenants only pay for water they use, while landlords remain responsible for fixed charges.
Key Takeaways for Landlords:
Charging Tenants for Water? You must ensure:
- The property is separately metered (or water is trucked in).
- Water efficiency measures are in place.
- Tenants are charged only for their actual usage (not fixed charges).
What Are the Water Efficiency Standards?
- Taps & Showerheads → Max 9 litres per minute flow rate.
- Toilets → Must be dual flush (3-star WELS rating) by March 2025.
- No leaks → All taps and toilets must be leak-free at the start of tenancy and whenever upgrades occur.
What Tenants Should Know:
- You can only be charged for water usage if all efficiency requirements are met.
- Landlords pay for fixed water service charges and wastewater fees.
- You must be given a copy of the water bill to verify charges.
If you notice leaks or non-compliant fittings, request repairs. Landlords must maintain water efficiency before passing on costs.
Need more info? Visit nsw.gov.au/fair-trading.